Return Policy

Last updated: 21 October 2026

Prepared food

Prepared food is perishable, so please do not mail food back. If you change your mind about a website order, contact the selected branch promptly, ideally before preparation starts. A cancellation or other resolution depends on the order’s status, preparation already completed and applicable law. Pickup orders follow the same approach.

Wrong or unsafe food

If food is incorrect, missing, damaged or appears unsafe, stop using the affected item and contact the fulfilling branch as soon as practical. Share the order details and, if available, a receipt or photo. The branch may ask to inspect an item when safe and practical. We will review an appropriate resolution under the Refund Policy and applicable law. This policy does not limit legal rights.