Refund Policy

Last updated: 21 October 2026

Food orders paid in cash

Website food orders are payable in cash when delivered or collected. This checkout does not take online or advance payment. If a pending order is declined or cancelled before handoff and no cash has been paid, there is no online payment to refund. Contact the selected branch promptly to request cancellation; the outcome depends on the order’s status, preparation already completed and applicable law.

Problems after handoff

If you paid cash and an item was missing, incorrect, unsafe or materially different from the confirmed order, contact the fulfilling branch promptly or email jielianrestaurant@gmail.com. Include the branch, date, item and order or payment details; a receipt and photo help when available. We will review the facts and applicable law, then explain the appropriate remedy, which may include correction, replacement or a cash refund where appropriate. No universal refund or processing period is promised because the resolution depends on the case. This does not remove any consumer remedy available under law.

Party bookings and deposits

Any deposit, cancellation and refund arrangement for a confirmed event must be stated and agreed directly with the branch. Ask for the agreed terms in writing before paying. If a dispute arises, contact the branch with the confirmation and payment record. We have not published a fixed refund window or processing time because those depend on the agreed arrangement and payment method. Nothing here removes a consumer remedy available under law.