Shipping & Delivery Policy

Last updated: 21 October 2026

Delivery and pickup

Website checkout accepts food orders for free delivery within Savar or pickup from the selected branch. The delivery charge is Tk 0. We do not deliver outside Savar or ship food as parcels. A submitted order is received pending branch confirmation; the branch checks whether it can serve your exact address, the selected items and the expected handoff arrangement. No preparation or delivery time is guaranteed by this page.

For delivery, provide an accurate Savar address and a reachable phone number. For pickup, confirm the selected branch and collect your order at the time agreed with that branch. If delivery cannot be provided to your address, the branch may offer pickup or decline the pending order. Pay cash only when you receive the food. There is no online payment.

The checkout shows a cart-based delivery range using unverified food preparation estimates and a planning allowance for travel in Savar. Traffic, kitchen queue, quantity and address can change the actual time. Pickup dates and times shown online are requests within published opening hours, subject to the branch confirming the slot. Call the branch if you need a different time.

Problems on arrival

For a missing, incorrect, damaged or unsafe item, contact the fulfilling branch as soon as practical. See our Refund Policy and Return Policy. Questions: jielianrestaurant@gmail.com.